Privacy Policy – Matthew Farag Urology
Effective Date: January 2026
Dr Farag’s practice is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or engage with our practice.
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. What Information We Collect
We may collect:
Personal information: such as your name, date of birth, contact details (phone, email, postal address).
Health information: if voluntarily provided, including medical history, symptoms, or treatments.
Website usage information: such as IP addresses, browser type, pages visited, referring/exit pages, date and time stamps, and click counts.
Information may be collected via:
Online forms (e.g., appointment requests or enquiries)
Email or phone communication
Website analytics, log files, and cookies
Log files are used to analyse trends, administer the website, track visitor movement, and gather demographic information. These are not linked to personally identifiable information.
Further information regarding this is listed below.
2. How We Use Your Information
Your personal and health information may be used to:
Provide and manage appointments and healthcare services
Communicate with you regarding your care or enquiries
Improve website functionality and the patient experience
Comply with legal and regulatory requirements
We only use information for the purpose it was collected and will not use it for unrelated purposes without your consent. Further information regarding this is listed below.
3. Cookies and Web Beacons
Our website uses cookies to enhance your browsing experience, store preferences, and track pages visited. This allows us to optimise content and functionality based on your usage.
Third-party advertising partners may also use cookies, JavaScript, or web beacons to deliver and measure advertisements. These tools may automatically receive your IP address. Dr Farag has no access to or control over these third-party cookies.
You may choose to disable cookies via your browser settings. For detailed instructions, refer to your browser’s support pages.
4. Third-Party Privacy Policies
Dr Farag’s Privacy Policy does not apply to external websites or advertisers. We encourage you to review the privacy policies of third-party sites for information about their practices and how to opt out of certain options.
5. Children’s Privacy
Protecting children’s privacy online is a priority. Parents and guardians are encouraged to observe, guide, and monitor children’s internet use.
Dr Farag’s website does not knowingly collect personal information from children under 13. If you believe your child has provided such information, please contact us immediately, and we will take steps to remove it promptly.
6. Disclosure of Your Information
We may disclose information to:
Medical professionals involved in your care
Practice staff for administrative purposes
Third-party service providers assisting with practice operations
Regulatory authorities if required by law
We do not sell or rent personal information to third parties. Further information regarding this is listed below.
7. Storage and Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Information is stored securely and accessible only by authorised personnel.
While we take all precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
Access the personal and health information we hold about you
Request corrections if the information is inaccurate or incomplete
Withdraw consent for collection or use of information, subject to legal or contractual restrictions
Requests can be made via the contact details below.
9. Online Privacy Policy Only
This Privacy Policy applies only to online activities on Dr Farag’s website. It does not apply to information collected offline or through other channels.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this page regularly.
11. Contact Us
If you have questions, concerns, or wish to access or correct your information, please contact
Patient Consent and Collection of Personal information
We require your consent to collect and use personal information about you. Please read the following information carefully.
Why we collect your information
This practice collects personal information for the primary purpose of providing you with high-quality health care. This includes enabling us to assess, diagnose, treat and proactively manage your health care needs.
To do this, we require you to provide personal details and a complete medical history. In accordance with the Privacy Act 1988 and the Australian Privacy Principles, we are committed to ensuring you understand how your personal information may be collected, used and disclosed, and to recording your consent or any restrictions you may place on that consent.
What information we collect
The information we collect may be obtained in a number of ways and may include, but is not limited to:
Personal details (such as name, date of birth and contact information)
Medical history and clinical notes
Results of medical tests and investigations
Medicare and billing details
Information obtained from observations and discussions with you
Correspondence and reports from other health care providers (e.g. specialists)
How your information is used and disclosed
Your personal information will only be used for the purpose for which it was collected, or as otherwise permitted or required by law. We respect your right to control how your information is used or disclosed.
By providing your consent, you agree that your information may be used or disclosed for the following purposes:
Administrative and operational purposes of the practice
Billing and claims processing, including compliance with Medicare requirements
Appointment reminders and recalls, including contact via SMS or email
Communication with other health care providers involved in your care, including referrals to specialists, pathology or imaging services, and receipt of reports or results
Where required by law, including compliance with court orders and reporting of notifiable diseases
Medical research and teaching purposes, using de-identified information only
Medical education and training involving medical students or staff, using de-identified information only
When you seek care from another doctor within this practice
Confidentiality
Your personal information is treated with the utmost confidentiality. We take all reasonable steps to protect your information and to ensure your medical records remain secure.
Your consent
By completing the patient registration form, you acknowledge and agree that:
You have read and understood this information
You understand why your personal information is collected and how it may be used or disclosed
You understand that your further consent will be obtained if your information is to be used for any purpose not outlined above
You consent to the collection, use and disclosure of your personal information as described, including contact via SMS and/or email
You understand that only relevant information will be shared for the purposes outlined above
You may withdraw, alter or restrict your consent at any time by notifying the practice in writing